Version 2026-09-06 · Last updated September 6, 2026
These Terms and Conditions (“Terms”) are a legally binding agreement between Viro Travel LLC. and you. They govern your use of the Viro website, application and services.
Before you agree, four things are worth knowing. This box is a reading aid; the sections below are what actually binds us.
Read the Booking Terms as well. When you book a flight, a room or any other travel product through us, the Booking Terms apply to that purchase in addition to these Terms and contain important limits on cancellation and refunds. Our Privacy Policy explains what we do with information about you and the people you travel with. The three documents form one agreement (§2).
By creating an account or using the Service, you accept these Terms. If you do not accept them, please do not use the Service.
Viro Travel LLC. is a company incorporated in Delaware, with its address at 115 Old Stonewall Rd, Easton, CT 06612, United States. In these Terms we call it “Viro”, “we”, “us” or “our”, and we call you “you”.
These Terms govern your use of the Viro website at https://viro.travel, the Viro application, and every feature and service we make available through them — which we call the “Service”.
By creating an account or using the Service, you accept these Terms. If you do not accept them, do not use the Service. If you are accepting on behalf of an organisation, you also confirm you are authorised to bind it.
Your agreement with us consists of three documents:
Which document wins. For anything to do with a travel purchase, the Booking Terms prevail over these Terms. For the travel itself, the supplier's own conditions of carriage, fare rules or rate conditions prevail over both — we cannot override an airline's ticket rules by agreement with you. For everything else, these Terms govern.
Versions. Each version of the Booking Terms is numbered. The version displayed to you at checkout is the version that binds that booking, and we record which version you accepted and when. A later change to any of these documents does not alter a booking you have already made (§28).
Viro is a trip planning and coordination service. You can research destinations, build itineraries, agree dates and budgets with the people you are travelling with, keep documents and bookings in one place, and buy travel.
When you book, we act as an agent. The travel itself is supplied by third parties — airlines, hotels, and other providers, which we call “suppliers”. We are not an airline, a hotel, a tour operator or a carrier of any kind, and we do not own, operate or control any aircraft, property or vehicle. We are responsible for arranging your booking and for the parts of the Service we provide ourselves. We are not responsible for the acts or omissions of suppliers (§23).
We are not a travel insurer, and we do not give legal, tax, immigration, medical or financial advice. Nothing in the Service is a substitute for the advice of a professional, or for the official source on an entry or health requirement (§18).
You must be at least 18 years old to hold a Viro account, or older if that is the age of majority where you live. The Service lets you enter into travel contracts and authorise card payments, and you need the legal capacity to do both. Do not create an account if you are under age or if your capacity to contract has been restricted.
Minors can travel on a booking made through Viro. An adult account holder makes the booking, accepts the terms, and is responsible for the accuracy of the minor's details. Airlines and properties set their own rules for unaccompanied minors, infants and child fares. Those rules are theirs, and we cannot waive them.
The Service is not directed to children, and we do not knowingly collect personal information from anyone under 13. If we learn that we have, we delete it — see the Privacy Policy.
You must also be permitted to receive our services under applicable law (§18), and you must not use the Service if we have previously terminated your account (§22).
You agree to give accurate registration details and to keep them current — above all your email address, which is where we send booking confirmations, receipts and legal notices.
You are responsible for everything that happens under your account and for keeping your password secure. Do not share your credentials. Tell us promptly at info@viro.travel if you believe your account has been used without your permission.
We may send you verification codes by email, text message or phone call, from us or from a provider acting for us, to confirm that it is you.
One person, one account. Do not create an account for anyone else, register under a name that is not yours, or transfer your account to someone else.
You may use Viro for personal travel or for business travel, including on behalf of an employer or another organisation.
If you create or join an organisation workspace, you confirm that you are authorised to act for that organisation and to bind it to these Terms. An organisation is responsible for the acts of its members and for every amount charged through its account.
Administrators can see the workspace. Organisation administrators can view, manage and export the trips, travellers, bookings and documents in their organisation's workspace, and can remove members. If you use Viro through an employer, assume your employer can see what you put in its workspace.
As between you and the organisation, content created in the organisation's workspace belongs to the organisation. Ownership and access rights between you and your organisation are for the two of you to settle; we act on the instructions of the account that controls the workspace.
To book travel we need real details about each traveller: their legal given and family name exactly as shown on the passport or government ID they will travel on, their date of birth, the gender shown on that document, an email address and a phone number. You can also add loyalty numbers, dietary and accessibility preferences, and upload documents.
When you provide someone else's information, you are confirming that you are entitled to. You represent and warrant that:
This is a practical requirement as much as a legal one. Airlines match the ticket to the travel document, so a name that does not match is a ticket that person cannot fly on, and correcting it after ticketing carries an airline fee or is not possible at all.
We send booking confirmations, changes and cancellation notices to every traveller on a booking, because they need them in order to travel. Those are transactional messages, not marketing.
You will indemnify us under §25 for claims arising from information you gave us about another person without the authority described in this section.
The Booking Terms govern travel purchases in full and are incorporated into these Terms. In summary, and without limiting what they say:
When we can decline or undo a booking. We may decline or cancel a booking where the price displayed was manifestly incorrect, where we reasonably suspect fraud, where the supplier cannot fulfil it, or where completing it would breach applicable law. If we do, we refund everything you paid for it. We do not otherwise cancel a confirmed booking without your instruction.
The total shown at checkout is the total you pay us. We re-check the supplier price immediately before charging your card and show you the current amount. If it has changed, we tell you before you pay. We never charge you more than the total you authorise.
Authorisation and capture. When you check out, we authorise your card for the total. We capture the payment once the supplier confirms the booking. If the supplier cannot confirm it, we release the authorisation and you are not charged; depending on your bank, a released authorisation can take a few days to disappear from your statement. Some fares can be held without payment for a limited period; where that applies, we tell you the deadline, and the hold is released if it passes.
What you are authorising. You authorise us to charge the payment method you provide for the total displayed, including our service fee and any taxes we are required to collect, and you confirm that you are entitled to use that payment method. If a payment fails or is reversed after a booking is confirmed, you remain liable for the amount due and we may cancel the booking, subject to the supplier's rules.
Charges we do not collect. Some amounts are collected by the property or carrier directly rather than by us — resort fees, tourist and city taxes, parking, baggage, seat selection, deposits and incidentals. Those are shown separately at checkout where we know them, and they are not part of the total we charge.
Currency. We charge in the currency shown at checkout. If that is not your card's billing currency, your bank sets the exchange rate and may add its own fee. We do not receive that fee and cannot predict it.
Card details. Card details are entered directly with our payment processor. We never receive or store your full card number — see the Privacy Policy.
Changes to our fees. We may change our service fee or introduce new charges for the Service. A change never applies to a booking you have already paid for, and any new charge is disclosed before you incur it (§28).
What you get back depends on what you bought, and the detail is in the Booking Terms. In short: a flight booked at least seven days before departure can be cancelled within 24 hours of booking for a full refund. Outside that window, the supplier's rules for the fare or rate you bought decide the outcome, and those rules are shown to you before you pay. Many of the cheapest fares and rates are non-refundable.
Nothing is cancelled without your say-so. Before we cancel anything we show you the exact refund the supplier has quoted, as an amount of money, and we wait for you to accept it.
Refunds are returned to the payment method you used. How quickly they appear is a matter for the supplier and your bank; supplier refunds in particular can take several billing cycles.
If you think a charge is wrong, tell us before you tell your bank. Contact booking@viro.travel and we will look at it. We keep a record of every booking, the terms you accepted and the moment you accepted them. Repeated or bad-faith chargebacks may result in suspension of your account.
Parts of the Service use artificial intelligence to suggest itineraries, compare destinations and make recommendations. To produce them, the trip details you have provided are sent to our AI provider. We do not include payment details or travel-document details in those requests.
AI output is a suggestion, not advice. It can be out of date, incomplete, or confidently wrong about opening hours, prices, entry rules, safety conditions or whether a place exists at all. Check anything that matters — particularly entry requirements, health requirements and travel advisories — against an authoritative source before relying on it.
We do not use AI to make decisions that produce legal or similarly significant effects for you.
You keep ownership of what you put into the Service — photos, itineraries, notes, discussion posts, poll answers, uploaded documents and everything else (“Your Content”).
You grant us a worldwide, non-exclusive, royalty-free licence to host, store, copy, adapt and display Your Content solely in order to operate, secure and improve the Service and to make it available to you and to the people you have shared it with. This licence exists so that we can technically run the product. It ends when you delete the content or your account, except for copies we are required to retain (§22) and copies already shared with other trip members.
We will not use Your Content in public marketing without asking you first.
You are responsible for Your Content. You confirm that you have the rights to it, that it does not infringe anyone else's rights, and that sharing it through the Service breaks no obligation you owe to someone else.
If you send us ideas, suggestions or feedback about the Service, we may use them without restriction and without owing you anything for them. This does not give us any right to Your Content, and it does not apply to anything you send us in confidence under a separate written agreement.
You agree not to:
If you believe you have found a security vulnerability, please tell us at legal@viro.travel rather than exploiting or publishing it, and give us a reasonable opportunity to fix it.
The Service — including its software, design, text, graphics, logos and the Viro name — belongs to us or to our licensors and is protected by copyright, trademark and other laws. We grant you a limited, personal, non-exclusive, non-transferable, revocable right to use the Service in accordance with these Terms. Nothing else is transferred to you, and we reserve every right we have not expressly granted.
Place data, photographs, maps and supplier content shown in the Service may belong to third parties and may be subject to their own terms and attribution requirements.
If you believe content on the Service infringes your copyright, send a notice that complies with the US Digital Millennium Copyright Act to legal@viro.travel, or by post to Viro Travel LLC., 115 Old Stonewall Rd, Easton, CT 06612, United States, marked for the attention of the Copyright Agent. Please include:
We remove or disable material that is the subject of a valid notice, and we terminate the accounts of repeat infringers. If you believe material was removed in error, you may send a counter-notice to the same address.
You confirm that you are not located in, ordinarily resident in, or acting on behalf of anyone in a country or region subject to comprehensive economic sanctions, and that you are not named on any restricted-party list maintained by the US government or another applicable authority. We may screen bookings for this purpose, and we may refuse or cancel a booking in order to comply with sanctions, export control or anti-money-laundering law.
We do not assess whether a destination is safe, or whether you may enter it. Government travel advisories, visa requirements, transit rules and health requirements change frequently and depend on your nationality, your route and your circumstances. Check them yourself with the relevant government before you book and again before you travel. A booking made through us is not a representation that you will be permitted to travel or to enter.
The Service displays content from third parties, links to sites we do not operate, and relies on third-party providers to function. We do not control those services, we do not endorse them by linking to them, and we are not responsible for their content, availability or practices.
Where you deal directly with a third party — a supplier, a payment provider, a map provider — that relationship is governed by their terms and their privacy policy, not ours. The Privacy Policy lists the providers we use and what each of them receives.
We are actively building Viro. We may add, change, suspend or remove features, and we may impose or adjust limits on use. Where a change materially reduces a feature you rely on, we will give notice where it is reasonable to do so.
We do not promise that the Service will be uninterrupted or available at any particular time. Maintenance, third-party outages and events outside our control (§26) can all interrupt it.
An interruption does not undo a confirmed booking. If you cannot reach the Service and need help with travel that is already booked, contact booking@viro.travel.
You consent to receive communications from us electronically — by email and by messages within the Service — and you agree that an electronic communication satisfies any legal requirement that a communication be in writing. Tickets, confirmations, receipts, itinerary changes and cancellation notices are all delivered electronically.
You consent to sign agreements electronically. Ticking a box or clicking a button to accept terms has the same effect as a handwritten signature.
What you can turn off. You can manage non-essential notifications, by type and by channel, in Settings → Notifications. You cannot turn off transactional messages about a booking or about your account while you hold one — you need them in order to travel. We do not currently send marketing email; if that changes, marketing messages will carry an unsubscribe link and honouring it will not affect your transactional messages.
Notices. We send legal notices to the email address on your account, so keep it current — a notice sent to the last address you gave us is effective even if it no longer reaches you. Send notices to us at legal@viro.travel, or by post to Viro Travel LLC., 115 Old Stonewall Rd, Easton, CT 06612, United States.
You can stop using the Service at any time. To close your account and have your data deleted, email privacy@viro.travel and we will action it, subject to the retention rules below.
When we can suspend or terminate. We may suspend or terminate your access if you breach these Terms, if the law requires it, if we reasonably suspect fraud or abuse, or if continuing would expose us, our suppliers or other users to material risk. Where it is reasonable to do so we will tell you first and give you an opportunity to put the problem right.
Bookings survive termination. If you have travel booked, closing your account does not cancel it and does not change what the supplier will refund. Contact booking@viro.travel and we will make sure you keep the confirmations you need to travel.
Some records we cannot delete. Records of bookings and payments — including the passenger details attached to a ticketed booking — must be kept for tax, accounting, dispute-resolution and regulatory purposes. Information already sent to an airline or a property is held by them under their own policies and cannot be retracted by us. Content you contributed to a shared trip may remain visible to that trip's other members. The Privacy Policy sets out what we keep and for how long.
Survival. The following survive termination, along with any other provision that by its nature should: §8, §13, §14, §16, §22, §23, §24, §25, §26, §27 and §29.
To the fullest extent permitted by law, the Service is provided “as is” and “as available”, without warranty of any kind. We disclaim all warranties, express, implied or statutory, including merchantability, fitness for a particular purpose, title, accuracy and non-infringement. We do not warrant that the Service will be uninterrupted, timely, secure or free of errors or harmful code, or that any content in it — including prices, availability, place information and AI-generated suggestions — is accurate, current or complete.
We are not responsible for suppliers. Airlines, properties and other providers are independent third parties. We do not control them, and we make no warranty about their performance, their safety practices, their solvency, or the quality of what they provide.
Nothing in these Terms excludes a warranty or a right that cannot lawfully be excluded, and nothing here affects your statutory rights as a consumer. Some jurisdictions do not allow the exclusion of implied warranties, so parts of this section may not apply to you.
TO THE FULLEST EXTENT PERMITTED BY LAW, VIRO TRAVEL LLC. WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, OR FOR ANY LOST PROFITS, LOST DATA, LOSS OF GOODWILL, OR COST OF SUBSTITUTE SERVICES, ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR THE SERVICE, WHETHER IN CONTRACT, TORT OR ANY OTHER THEORY, AND EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
OUR TOTAL LIABILITY ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR THE SERVICE WILL NOT EXCEED THE GREATER OF (A) ONE HUNDRED US DOLLARS ($100) AND (B) THE AMOUNTS YOU PAID US IN THE TWELVE MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM. FOR A CLAIM ABOUT A SPECIFIC BOOKING, OUR LIABILITY WILL NOT EXCEED THE AMOUNT YOU PAID US FOR THAT BOOKING.
These limits apply to us and to our officers, directors, employees, agents and suppliers, and they apply even if a limited remedy fails of its essential purpose.
Nothing in these Terms limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be limited. Some jurisdictions do not allow certain limitations, so parts of this section may not apply to you; where that is so, our liability is limited to the fullest extent the law permits.
You will defend, indemnify and hold harmless Viro Travel LLC. and its officers, directors, employees and agents from and against all liabilities, damages, losses and expenses (including reasonable legal fees) arising out of or relating to: (a) your use of the Service; (b) your breach of these Terms, the Booking Terms or a supplier's terms; (c) information you provided about another person without the authority described in §8; (d) Your Content; or (e) a misrepresentation you make to us.
We will notify you of any claim we seek indemnity for, and you will cooperate in its defence. We may assume the defence and control of any such claim at our own expense, and you will not settle a claim in a way that imposes an obligation on us without our written consent.
Neither we nor our suppliers are liable for a failure or delay caused by events outside reasonable control — including weather, natural disaster, epidemic or pandemic, war, terrorism, civil unrest, strikes and labour disputes, air traffic control decisions, airspace and border closures, government action, and failures of power, internet or third-party infrastructure. Where such an event affects travel you have booked, the supplier's rules and any applicable passenger-rights law determine what you are owed for the travel itself.
Talk to us first. Most problems are quicker to fix directly. Before starting formal proceedings, send a written description of the dispute and the outcome you want to legal@viro.travel. We will do the same for any claim we have against you, using your account email address. Both of us agree to try in good faith to resolve it for 30 days before going further. Nothing in this paragraph prevents either of us from seeking urgent injunctive relief.
Governing law. These Terms are governed by the laws of the State of Delaware, without regard to its conflict-of-laws rules. The United Nations Convention on Contracts for the International Sale of Goods does not apply.
Where claims are brought. The state and federal courts located in the State of Delaware have exclusive jurisdiction, and both of us consent to their jurisdiction and venue — except that, if you are a consumer, this does not deprive you of the protection of the mandatory consumer law of the place where you live, or of any right you have under local law to bring a claim in the courts there. Either of us may bring a qualifying claim in small claims court.
Time limit. Any claim arising out of or relating to these Terms or the Service must be brought within one year after it arises, except where a longer period is required by law.
We may change these Terms. When a change is material, we will update the version and date at the top of this page and notify you — by email to your account address, by a notice in the Service, or both — at least 30 days before it takes effect, unless the change has to take effect sooner for legal or security reasons.
Changes take effect immediately for people who sign up after they are published. If you do not accept a change, stop using the Service and close your account before it takes effect; continuing to use the Service afterwards means you accept it.
A change never rewrites a booking you have already made. Each booking is governed by the version of the Booking Terms you accepted at the time, which we record.
Assignment. You may not assign or transfer these Terms or any right under them. We may assign them to an affiliate, or in connection with a merger, acquisition, financing or sale of assets.
Severability. If a provision is held unenforceable, it will be interpreted so as to accomplish its objective to the greatest extent permitted, and the remaining provisions stay in effect.
Waiver. A failure to enforce a provision is not a waiver of it. A waiver is only effective if it is in writing.
Entire agreement. These Terms, together with the Booking Terms and the Privacy Policy, are the entire agreement between us about the Service and supersede any prior agreement or understanding about it.
No agency. These Terms do not create a partnership, joint venture or employment relationship between us. Our role as your agent for a travel purchase is described in the Booking Terms.
Third-party beneficiaries. There are none, except that the parties indemnified under §25 and the parties protected by §24 may enforce those sections.
Headings and language. Headings are for convenience only and do not affect interpretation. These Terms are drafted in English; if we provide a translation, the English version governs.
California residents. Under California Civil Code §1789.3, you may report a complaint to the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs, by post at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at (800) 952-5210.
Viro Travel LLC.
115 Old Stonewall Rd, Easton, CT 06612, United States
Related documents: Booking Terms · Privacy Policy